Frequently asked questions
Here are some of the most common questions with answers...
How does the service work?
REIRail uses patented technology to dynamically tell Real Estate Agents, Real Estate Investors, Mortgage Loan Officers, etc... not only who's calling, but also deep insights about the caller and properties they're marketing to by instantly skip tracing the person and the property when a call is received. REIRail gives them this data before the phone rings.
When you use a REIRail number, you're smarter about your conversations and can easily search your own database to identify callers, and the properties they own.
I already do voicemail drops with another company, why do I need REIRail?
If you do voicemail drops today, then you know already how hard it is to ask the caller which property they own without pissing them off and losing the deal.
REIRail does all of the hard work for you by instantly telling you who in your database is calling, plus social profiles, and property data so you can focus on closing the customer, not fumbling through spreadsheets and websites while trying to be engaging on the call.
Simply use a REIRail phone number with your favorite voicemail drop system, or use us for voicemail drops. It doesn't matter.
Will I need Call Rail?
No. If you use a REIRail phone number to track your campaigns, you will not need to use Call Rail. You'll get the same level conversation analytics, recordings, and call management you're used to with Call Rail.
I already have Call Rail, can I still use REIRail?
Absolutely! If you already have Call Rail, you can import those numbers into REIRail and you'll see your call activity in both REIRail and Call Rail. There is no cost associated with importing your numbers from Call Rail, so you can pick a plan that makes the most sense for you.
I'm a member Sean Terry's RVM Lead Machine, can I use REIRail?
YES! But that's not all.... You can integrate your REIRail account directly with your RvmLeadMachine account and easily control your RvmLeadMachine account from REIRail.
There is no cost for this. Just use your drops in your RVM Lead Machine account, and REIRail will handle the rest.
With this integration, you'll be able to use our award winning scheduler, voice recorder, and easy drop system with phone appends all wrapped into one.
You'll have the ultimate sales system when you combine it with our SellerID instant skip tracing system.
Many of our customers who have integrated their REIRail account with the Sean Terry system saw dramatic improvements in their ability to close deals using REIRail at just a fraction of the cost.
Can I use REIRail with tools like Mojo Dialer, Carrot Websites, and Bandit Signs?
Absolutely! Anywhere you use a phone number to generate phone leads, you'd want to use a REIRail number. REIRail makes it super easy to identify your customers and communicate with them over text or phone while giving you all the data you need to capture the sale.
What are the most productive ways to use REIRail?
Some of the most common uses are to connect with motivated sellers and buyers in your area through voicemail and using REIRail as your primary tool when a call is received. REIRail is a perfect tool for your Virtual Assistants so they can quickly build rapport with sellers about the properties you called them about. Also, you have the ability to track the calls, listen to your VA's and make improvements.
Can my Virtual Assistant access my account?
Yes! You have the ability to share your account with any number of VA's or anyone on your team. We also provide special discounts for VA agencies. Just shoot us a note to firstname.lastname@example.org to find out more about how we support VA's.
What about follow up? Will the system follow up on leads?
Yes! Reminders are built into the system so that you never forget to follow up on a lead. Your VA or you can set reminders and REIRail will notify you 3 days before and the on the day the event is due. Never forget to follow up with a lead again!
How successful can I expect my campaigns to be?
We’ll send your voicemail to all of the phone numbers you select. If any of the messages can’t be delivered, you’ll be able to see that in your dashboard. You are never charged for undelivered ringless voicemails. Many of our customers track their ROI when running campaigns, which we highly recommend.
How often should I leave ringless voice messages?
The best approach for you will depend on your goals. Many of our customers send out small batches daily. If you expect a lot of call backs coming directly to you, REIRail makes it easy to throttle your calls. You can even schedule them to be sent throughout the day, week or month.
Does REIRail work on landline phones?
REIRail can send voicemails to U.S. mobile numbers and select landline phones. In order to be compatible, a landline must include a voicemailbox provided by their phone service provider. REIRail does not connect to PBX. When sending to these types of phone systems, users may experience a short ring.
Since determining compatibility is difficult, we give you the option to remove landline phone numbers from your campaign. You can do this by selecting to Send to Mobile #s ONLY when creating a campaign. REIRail will then send voicemail drops to mobile numbers.
How do I upload my list of phone numbers?
To upload a recipient list, log in and click create campaign. Your phone number list must be saved as a Comma Delimited (.CSV). Your lists should have names, and property addresses. REIRail makes it easy to upload files of any size. You just drag it on the screen, and easily map your columns.
Where do other people get their lists?
It is common for people to send ringless voicemails to their customers, prospects who have provided their number, partners, colleagues, donors, etc. We hope you’ll call people who will want to hear your voice and your message. We do not provide recommendations for list buying, because that’s not the most effective use of our technology and not what it is designed for. We do not condone spamming people with unwanted voicemails or sending to people who would not want to hear from you. We take pride in the technology that we offer and it is important to us that it is used responsibly and respectfully.
What are my purchase options?
We offer both a Monthly plan for access to the system that includes local phone numbers and our patented SellerID technology. Voicemail drops are always Pay As You Go and you are never charged for any undeliverable voice messages. Drops always roll over in your account.
Monthly call volume plans expire 30 days after the initial date of purchase and do not roll over towards the next month. Monthly plans are automatically renewed and charged to the credit card on file every 30 days until notification of cancellation.
You are only deducted a drop credit if we are successfully able to deliver the voicemail.
Do my messages ever expire?
All Pay As You Go drops never expire.
Monthly Messaging plan credits are valid for 30 calendar days after your initial date of purchase and do not roll over towards the next month.
What is your guarantee?
We'll do everything in our power to make sure you are happy with the service. However, if you aren't completely satisfied with the REIRail service after your first 30 days, we'll refund your monthly plan. Just contact our Customer Care team at email@example.com for a resolution.
Is this service related to Hoozip.com?
Yes, we are the developers of Hoozip.com - a white label marketplace for wholesalers and cash buyers.
Is this service related to Call Rail?
No, we have no affiliation with Call Rail other than us both having "Rail" in our name. We do think Call Rail is an amazing product, but REIRail was developed specifically for the Real Estate industry and for entrepreneurs marketing to properties.
Does REIRail have an API I can use?
We do. You can contact our engineers directly by sending a note to firstname.lastname@example.org. Just add "API Access" in the subject.
Does REIRail work in other countries?
No. For now REIRail works for US numbers only. However, you can access your REIRail account from anywhere in the world.
Will I be able to cancel my account?
Yes. If you wish to cancel your REIRail account, send an email to our Customer Care Team at email@example.com .